bills and payment

Find a convenient location near you to pay your bill.

Online

• My Telecom Portal – visit https://my.telecom.com.fj to pay your bills online using your credit or debit card. You can login using either your Connect, Google or Facebook account.
• Internet banking – with ANZ, Westpac, BSP, Bred Bank and HFC. Please include your customer account number as your reference.

Telecom Online Cashiers Customer Care Centres

• Ganilau House, Suva
• Nausori
• Namaka – Nadi
• Lautoka
• Ba
• Labasa

Other payment agencies

• Carpenters Fiji Outlets
• Max value Supermarkets – Fiji-wide
• Phone banking and internet banking
• ANZ
• Westpac
• BSP
• BRED
• HFC
• MPAISA – Vodafone

• Direct Deposit – Direct Deposit -TELECOM FIJI ANZ Bank Account 1292683

What information do I need to provide to the agent when making a payment?

You must provide the agent with an invoice or bill copy at the time of payment. This bill will contain your Telecom Fiji or Connect account number.

Will Telecom receive real-time notification of my payment?

If you make a payment at the following locations, Telecom Fiji will receive and process the payments to your account at the same time.

Telecom Online Cashiers Customer Care Centres

• Ganilau House, Suva
• Nausori
• Namaka
• Lautoka
• Ba
• Labasa

If you make a payment at the following locations, Telecom Fiji will receive and process the payments to your account on the next working day:

• Carpenters Fiji Outlets
• Max value Supermarkets – Fiji-wide
• Phone banking and internet banking
• ANZ
• Westpac
• BSP
• BRED
• HFC
• MPAISA – Vodafone

Direct Deposit – Direct Deposit -TELECOM FIJI ANZ Bank Account 1292683

We understand that sometimes you may miss a payment, or need a little more time to settle your bill.

If you’re unable to make a payment before the due date and your account is eligible, you can make payment arrangements to give you extra time to pay your balance and avoid disruption of services.

You can choose from the following two options:

1. Schedule a different date to pay your balance or overdue amount
2. Split the balance or overdue amounts into manageable instalments.

Contact us to check if your account is eligible, and to make a payment arrangement.

If your bill is past due date, you’ll need to make a payment to bring your account up to date.

Pay in person at any of the following locations:

• Telecom Online Cashiers Customer Care Centres  – Ganilau House – Suva, Nausori, Namaka, Lautoka, Ba, Labasa.
• Carpenters Fiji Outlets

Pay remotely using:

• Phone banking and internet banking – ANZ, Westpac, BSP, Bred, HFC
• M-PAISA
• Direct Deposit -TELECOM FIJI ANZ Bank Account 1292683

Suspension and late notices

If you received a suspension or payment reminder notice, you’ll need to make a payment or schedule a payment arrangement to avoid possible interruption of service.

Contact us so we can help you to avoid disruption of service.

My service has been disconnected for non-payment and I just made a payment. When will my service be restored?

If you make your payments at any Telecom Online Cashiers Customer Care Centres and have paid the full outstanding amount, your service should be restored automatically within an hour.

If your services aren’t restored after the timeframe, contact us.

If you make your payments to other payment agencies you will need to notify us after making a payment (ensure you have paid in full the outstanding amount) so that your service can be restored.

I never received a bill and was suspended for non-payment. What should I do?

If you have not received a bill, we will need to verify that we have the correct billing address.

Will my services be suspended if I have an open dispute?

If you have an open dispute on your account, we won’t suspend services for the disputed amount. All undisputed charges must be paid to avoid suspension of service.

I made a payment but still received a letter or call regarding my past due balance. Is my payment missing?

Your payment may but not yet be received or may have been receipted to a different account number.

Contact us providing your payment details (receipt number, payment location, payment date, payment amount).